SHIPPING
Once your order is placed, our customer care team will follow up with an email confirmation. Please allow two business days to process the order. Additional time is needed during the holidays and weekends.
International Shipping
Shipping may take up to 2-5 business days towards all international destinations. Our team provides tracking number as soon as the goods are dispatched and will monitor the delivery process. For any questions or concerns about delivery please contact [email protected]
Please note that customs duties are not included for shipping within the EU. All items, except for shoes, are shipped from Italy. Footwear is shipped from Georgia, which may incur customs duties as Georgia is not an EU member. It’s important to mention that all items, excluding shoes, are currently in stock and will be shipped within 2 days. However, shoes are pre-order items with a production time of 10 working days. The estimated shipping time for shoes from Georgia is approximately 5-10 working days.
CUSTOMS DUTY AND CUSTOMS CLEARANCE FEE
Maria Kokhia is not responsible for the customs duty and the customs clearance fee. You may be charged custom fees for something purchased online. For more information please contact your local customs office. If the customer refuses to pay customs, he/she will be charged for delivery for return.
By purchasing Maria Kokhia goods via this platform, you accept the policies stated above. Please read them carefully. The terms stated above have the same meaning as the General Terms and Conditions.