RETURN POLICY

At KOKHIA (Company name Plumas LTD) , we strive to provide high-quality products and exceptional service. To maintain the integrity of our brand and ensure a fair experience for all customers, please carefully review our return policy below:

Customers may request a return within [insert number of days, e.g., 14 days] of receiving their order. All items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

Made-to-order items are not eligible for return

Discounted items are considered final sale and are not eligible for return or exchange. Please be mindful of this policy when making your purchase.

If a returned item incurs customs duties upon re-entry into Georgia, those fees will be deducted from any potential refund. Customers are responsible for any customs duties and taxes associated with their order. If the customer refuses to pay these fees, the item will not be refunded, and the customer is responsible for the return shipping costs.

If the customer requests that we declare a lower value for customs purposes to minimize duties, the item will remain non-refundable. The customer assumes all risks associated with this request.

Shipping costs are non-refundable. If a return is initiated, the customer will be responsible for the return shipping fees.

If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 5 days] of receipt with evidence of the issue (photos and descriptions). We will assess the situation and may offer a replacement or refund at our discretion.

We reserve the right to refuse returns from customers who demonstrate a pattern of abuse, including but not limited to repeated returns of items in a manner that violates this policy.

Customers are responsible for ensuring the correct address is provided, and we are not liable for lost, stolen, or misdelivered packages.

KOKHIA (Company name Plumas LTD) reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For any questions or concerns regarding our return policy, please contact our customer service team at [insert contact information].