Privacy Policy

Kokhia (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy elucidates the methods through which Kokhia (Company name Plumas LTD) collects, utilizes, and shares your personal information.

This Privacy Policy is pertinent to our website and its related subdomains (collectively referred to as our “Service”), in conjunction with our application, kokhia. By utilizing or accessing our Service, you acknowledge that you have reviewed, comprehended, and consented to our practices regarding the collection, storage, utilization, and disclosure of your personal information as delineated in this Privacy Policy and our Terms of Service.

– Cookie: A small piece of data generated by a website and stored by your web browser. Cookies are used to identify your browser, provide analytics, and remember information about you, such as your language preference or login details.

– Company: When this policy references “Company,” “we,” “us,” or “our,” it pertains to Plumas LTD, located at 70 Archil Tsagareli Street, 0194, and is accountable for your information under this Privacy Policy.

– Country: The geographical location where Kokhia or its owners/founders are based, which in this instance is Georgia.

– Customer: Refers to the company, organization, or individual that registers to utilize the Kokhia Service for managing relationships with consumers or service users.

– Device: Any internet-connected device, such as a smartphone, tablet, computer, or any other gadget capable of accessing Kokhia and its services.

– IP Address: Each internet-connected device is assigned a unique Internet Protocol (IP) address. These addresses are typically grouped geographically and can be utilized to determine the location from which a device is connected to the Internet.

– Personnel: Denotes individuals employed by Kokhia or under contract to provide services on behalf of the involved parties.

– Personal Data: Any information that, either directly, indirectly, or when combined with other data — including a personal identification number — enables the identification or identifiability of a natural person. – Service: Refers to the services offered by Kokhia as detailed in the relevant terms (if available) and on this platform.

– Third-party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.

– Website: Refers to the Kokhia site, accessible at the following URL: www.mariakokhia.com

– You: An individual or entity that has registered with Kokhia to utilize the Services.

 

Information We Collect

We gather information from you when you visit our website, register on our site, make a purchase, subscribe to our newsletter, participate in a survey, or complete a form.

  • Name / Username
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Billing Addresses
  • Debit/Credit Card Numbers
  • Password

 

How We Utilize the Collected Information

The information we gather from you may be utilized in the following ways:

– Personalizing your experience (your details assist us in tailoring our services to meet your individual requirements)

– Enhancing our website (we are constantly working to enhance our website offerings based on the feedback and information we receive from you)

– Improving customer service (your information enables us to better address your customer service inquiries and support needs)

– Processing transactions – Managing contests, promotions, surveys, or other site features

– Sending periodic emails

 

Utilization of End User Information from Third Parties

Kokhia utilizes End User Data essential for delivering Kokhia services to our clients. End users may choose to share information available on social media platforms with us. If you provide such information, we may gather publicly accessible data from the social media platforms you specify. You have the authority to manage the extent of information made public by visiting these platforms and adjusting your privacy preferences.

 

Utilization of Customer Information from Third Parties

We may acquire information from third parties when you reach out to us. For instance, when you provide us with your email address to express interest in becoming a Kokhia customer, we receive data from a third-party provider offering automated fraud detection services to Kokhia. Additionally, we occasionally retrieve publicly available information from social media platforms. You have the ability to regulate the disclosure of your information on social media platforms by visiting these websites and modifying your privacy settings.

 

Disclosure of Information to Third Parties

We reserve the right to share the information we gather, whether personal or non- personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and other content providers or vendors whose offerings we believe may be of interest to you. Additionally, we may disclose this information to our existing and prospective affiliated companies and business partners. In the event of a merger, asset sale, or other corporate reorganization, we may transfer your personal and non-personal data to our successors-in-interest.

To facilitate various functions and services, we may engage reputable third-party service providers, including but not limited to hosting and maintaining servers, website operations, database management, email services, marketing initiatives, payment processing, customer support, and order fulfillment for products or services available on the website. Your personal information, and potentially some non- personal data, may be shared with these third parties to enable them to carry out these services efficiently on our behalf and for your benefit.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Kokhia will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

 

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Kokhia to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

 

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Kokhia or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

 

Could my information be transferred to other countries?

Kokhia is incorporated in Georgia. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

 

Is the information collected through the Kokhia Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non- disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

 

Can I update or correct my information?

The rights you have to request updates or corrections to the information Kokhia collects depend on your relationship with Kokhia. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

 

Personnel

If you are a Kokhia worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

 

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Kokhia or any of its Corporate Affiliates (as defined herein), or that portion of Kokhia or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

 

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by, or is under common control with Kokhia, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

 

Governing Law

This Privacy Policy is governed by the laws of Georgia without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Georgia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Kokhia or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

 

Your Consent

We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

 

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Kokhia. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

 

Advertising

This website may contain third party advertisements and links to third party sites. Kokhia does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties.

Advertising keeps Kokhia and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.

Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Kokhia of the third party sites, goods, or services. Kokhia takes no responsibility for the content of any of the ads, promises made, or the quality/reliability of the products or services offered in all advertisements.

 

Cookies for Advertising

These cookies collect information over time about your online activity on the website and other online services to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it’s really hard for an advertiser to reach its audience or to know how many ads were shown and how many clicks they received.

 

Cookies

Kokhia uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

 

Blocking and Disabling Cookies and Similar Technologies

Wherever you’re located, you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g., saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. You should visit your browser’s help menu for more information.

 

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.

 

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

 

Kids’ Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

 

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

 

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that Kokhia shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Kokhia does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

 

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to ensure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy.

 

Tracking Technologies

Google Maps API

Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data syncing with location, plan routes, or create a mashup, just to name a few.

Google Maps API may collect information from you and from your device for security purposes.

Google Maps API collects information that is held in accordance with its Privacy Policy.

 

Cookies

We use Cookies to enhance the performance and functionality of our website but they are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously.

 

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy, we are going to explain exactly how and why this data is collected, and how we maintain this data under protection from being replicated or used in the wrong way.

 

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control that EU residents have over their personal data.

The GDPR is relevant to any globally operating company and not just EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

 

What is personal data?

Personal data is any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

 

The Data Protection Principles encompass obligations such as:

Personal data must be processed in a fair, lawful, and transparent manner and should only be utilized in a manner that aligns with reasonable expectations of individuals.

Personal data should be collected solely for specified, legitimate purposes, and should only be used for those purposes. Organizations are required to articulate the reasons for collecting personal data at the point of collection.

Personal data should not be retained for longer than necessary to fulfill its intended purpose.

Individuals covered by the GDPR possess the right to access their own personal data. They can also request a copy of their data, and exercise rights to rectification, erasure, restriction of processing, and data portability.

 

Why is GDPR important?

GDPR introduces additional obligations for companies to safeguard individuals’ personal data that they handle and process. It also heightens the requirements for compliance by ramping up enforcement actions and imposing more significant penalties for violations. Moreover, GDPR underscores the ethical imperative of safeguarding data privacy. At Kokhia, we are firm believers in the paramount importance of your data privacy. Our robust security and privacy measures exceed the mandates of this regulation.

 

Individual Data Subject’s Rights – Data Access, Portability, and Deletion

We are dedicated to assisting our customers in meeting the data subject rights obligations outlined in GDPR. Kokhia processes or stores all personal data using thoroughly vetted, DPA-compliant vendors. We retain all conversation and personal data for up to 6 years unless your account is deleted. In the event of an account deletion, we dispose of all data in accordance with our Terms of Service and Privacy Policy, ensuring that no data is held beyond a 60-day period.

We understand that if you are engaging with EU customers, you must offer them the ability to access, update, retrieve, and delete personal data. Rest assured, we have you covered! Our platform has been designed for self-service from the outset, granting you access to both your data and your customers’ data. Our customer support team is readily available to address any inquiries you may have regarding API integration.

 

California Residents

As per the California Consumer Privacy Act (CCPA), we are obligated to disclose the categories of Personal Information we collect, how we utilize it, the sources from which we collect Personal Information, and the third parties with whom we share it, all of which have been detailed above.

We are also mandated to provide information about the rights that California residents hold under California law. You have the following rights that you can exercise:

Right to Know and Access: You have the right to submit a verifiable request for information concerning the (1) categories of Personal Information we collect, use, or disclose; (2) purposes for which we collect or use categories of Personal Information; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have gathered about you.

Right to Equal Service: We are committed to not discriminating against you if you choose to exercise your privacy rights.

Right to Delete: You have the right to submit a verifiable request to close your account, and we will proceed to delete the Personal Information about you that we have accumulated.

Right to Opt-Out: You can request that a business that sells your personal data refrain from selling your personal data.

Upon making a request, we have a month to respond to you. If you wish to exercise any of these rights, please reach out to us.

We affirm that we do not sell the Personal Information of our users.

For further details regarding these rights, please do not hesitate to contact us.

 

Contact Us

Feel free to reach out to us if you have any inquiries.

Via Email: [email protected]

Please do not hesitate to contact us via the provided email address for any questions or concerns you may have.